Warranty & Care

LIMITED WARRANTY

The Penrod Company warrants its products against manufacturing defects, under normal use, for a period of one year after delivery. This warranty does not cover defects or damage due to improper use or handling of material, ordinary wear and tear, or any misuse. The liability shall be limited to replacement or repair of any product supplied by Penrod.

Penrod will not accept claims unless it’s given proper notice and an opportunity to examine the claimed material and its installation.

The warranty will automatically be considered void for hinges and hardware subjected to any foreign substances or cleaning agents other than a mild warm water and soap solution, which must be wiped off the hinge with a dry, clean rag immediately following use.

We value the long-term partnerships and relationships we have forged with our customers.  They know and trust us for our consistent and transparent approach to doing business.  For Penrod’s team of professionals, integrity and commitment are more than words — they reflect the mantra of our entire team and are why we are the leader in customer satisfaction in our industry.

QUALITY PRODUCTS

The craftsmanship of our Hardware & Hinges are easy to see first hand. We’re confident our hardware will get the job done. We back that confidence up with a manufacturing warranty so you know we mean business.